Onsip pricing how to#
Onsip pricing plus#

Next, decide which representatives are qualified to discuss this topic with site visitors. What image looks like if you skipped the initial sayso demo: If you want a topic to appear on all pages except those two pages, you would use go to the 'Exceptions' box and use 'Does Not Equal' from the dropdown instead.

Onsip pricing plus#

From the dropdown, select 'Exact' and paste the URL of the first page, then click the plus sign and repeat for the second page. For example, if you want a topic to only be offered on two specific pages, scroll down and click on the Rules box, then click on the plus sign (+). These settings are based on the URL of the page. Place checkmark in Customize Page if you've already skipped the sayso intro, you'll have to click on one of your Topics to customize it. For example, a general discussion topic like 'Plan Details' might be appropriate for every customer-facing page, but a more specific topic like troubleshooting a certain model of hardware may only be appropriate for certain support pages. If your organization has already created a topic, you can click 'Add New' to create another, or you can duplicate an existing topic to pre-fill its settings.Īfter naming your new topic, you'll want to set rules for which URLs on your website should display the topic as a discussion option. If this is your first time visiting this page, there should be a process to walk you through the steps. To get started creating Topics, log into the OnSIP app and click on the sayso tab in the app's Header. Only organization administrators have access to the this page. Offer 'Billing' on the Help pages) as well as which geolocations (e.g. offer 'Pricing' on Home, Pricing and Signup. Where should this topic be offered for discussion? Specifically, on which pages should this topic be offered (e.g.9am-5pm on weekdays for 'Pricing', 24/7 for 'Technical Support') When do you typically have representatives available to discuss the topic? (e.g.

Who among your representatives is qualified to discuss this topic with visitors?.'Pricing', 'Technical Support', 'Billing')

For each topic visitors can call you to discuss, sayso needs to know:

Onsip pricing how to#

In order for these buttons to know how to behave, an organization administrator must provide a few pieces of information, like who, what, when and where. If they are set as 'Away', they will not be eligible for assignment. Note: In order for a representative to be considered available, they must be set as 'Available' in the OnSIP app. On the other end, the representative is given information about the caller before the call is initiated, including what they wish to discuss and from which site page they are calling.

For example, if the organization offers 'Pricing' as a discussion topic and marks 5 representatives as qualified to discuss pricing with visitors, sayso will see which representatives are available to speak and will assign one to the visitor.Īt this point, the visitor can initiate a voice or video call with the representative. Clicking this button will typically reveal a list of discussion topics, which is used to connect the site visitor with the most appropriate representative.įor each topic, sayso chooses an available representative for the site visitor to speak with, based on rules set by the organization. This button appears as a small circle with a phone icon that floats in the bottom right of designated pages. The primary way for site visitors to initiate a sayso call is by clicking a website button.